Frequently Asked Questions

Everything you need to know about your Points South shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email to follow your package's journey.

What is your return policy?

We offer a 30-day return window for all unworn, unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay for interest-free installments.

How should I care for my Points South garments?

To maintain the longevity of your apparel, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of every garment.